These are the terms and conditions that govern the contractual relationship for the acquisition of the products that GRAINBOW offers in its online store.
The general conditions of sale described below exclusively govern the contractual relationship between all users of the GRAINBOW.CO web pages (hereinafter “the Customer”) and the seller, who is GRAINBOW represented by SARL COFFEE 4 ALL (hereinafter - after referred to as “GRAINBOW” or also “We”) and owner of the online store www.grainbow.co domiciled at 60 rue françois 1er 75008 PARIS with identifier 848 616 131
. Grainbow is a trademark registered and represented by SARL COFFEE 4 ALL.
1.1. The purpose of these conditions of purchase is the supply by GRAINBOW of the products offered in its online store, in exchange for an economic advantage.
2. ENTRY INTO FORCE
2.1. These Terms and Conditions, together with your Order Confirmation, constitute the contract between GRAINBOW and the Customer for the supply of Products. No other Terms and Conditions apply.
2.2. It will be understood that the Customer accepts the general conditions provided for in this text from the moment he accepts that he has read and accepts these General Conditions of Sale.
3. PLACE AN ORDER
3.1. To be able to place an order, the Customer must be at least 18 years old.
3.2. The Customer must complete the entire purchase process and make the payment with one of the systems provided by the page.
3.3. When the Customer places his order, we will send him an order number.
3.4. By placing an order, the Customer makes an offer to purchase the products he has selected in accordance with these General Terms and Conditions of Sale. You may or may not accept your offer.
3.5. If we accept your order, we will notify the customer of our acceptance by issuing an order confirmation. We will send you your order confirmation by e-mail, provided that the Customer has provided us with his e-mail address in his personal data form. If we cannot accept your order, we will contact the Customer to inform them by one of the means that the Customer has provided to us as a means of contact in their order.
3.6. Although we endeavor to supply you with the products listed in your order confirmation, there may be times when we are unable to supply these products due to, for example, these products being out of stock. In these cases, we will contact the Customer to inform him and we can offer alternative products that he would like to buy. If you do not accept our suggestions, we will cancel your order for products which we are unable to supply and refund any money we are satisfied with for those products. The return of these sums of money will be the limit of our liability towards the Customer in the event that it is impossible for us to supply the requested products. Very occasionally, the prices of products displayed in our online stores may be incorrectly specified and display a lower price than the corresponding one due to an error. When this happens, and if we have confirmed your order, we will contact you immediately to issue a new order confirmation with the correct price. In the event that the corresponding price is much higher, the Customer may cancel his order and we will refund any amount he has already satisfied.
4. SUPPLY OF YOUR PRODUCTS
4.1. We will supply you with the products indicated in your order confirmation, in accordance with these General Conditions of Sale.
5. PRODUCT INFORMATION
5.1. We pay great attention to information concerning the essential characteristics of the products through the technical descriptions of the partner companies and the photographs illustrating the products. All this is done within the limits of the technique and in compliance with the best standards on the market.
6.1. The price of each product will be clearly determined on the website. The price and conditions of the products offered may vary, but in any event the price and conditions that were in place when placing the order will always prevail for the Customer.
6.2. We reserve the right to invoice the order upon receipt.
6.3. The sale prices indicated in our online store are indicated as follows:
If the customer resides in the European Union, all prices include VAT, but we deduct this amount from the total if shipping to VAT exempt areas. The customer only has to indicate it in the “Additional information” field when ordering.
6.4. Delivery costs are not indicated in the price of the products. Delivery costs are the responsibility of the Customer and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and finalizing the contracting process.
6.5. We reserve the right to change our prices at any time. However, we undertake to apply the rates in force indicated on the portal at the time of placing the order by the Customer.
7.1. Please note that orders will be shipped within the limits of available stocks. If one of the items ordered is not in stock, we undertake to contact the Customer as soon as possible (from the date of placing the order) to inform him of the period during which we can send its product(s). . In the event that you do not wish to wait, you can request a refund of the sums you have paid for this article.
8. PAYMENT FOR PRODUCTS
8.1. GRAINBOW has partnered with Stripe to guarantee maximum payment security. When he sees the Stripe symbol, the Client can consider that his operation is 100% protected.
8.2. If our security department suspects an anomaly or fraud, GRAINBOW reserves the right to cancel the transaction for security reasons.
8.3. GRAINBOW offers the Customer 2 payment methods:
- Payment by credit/debit card:
- If you choose to pay by card, the Customer's order cannot be taken into account and will only be processed after authorization of payment by your bank or cashier. Online payment by credit card is made via the “Secure Socket Layer” security system, which encrypts your bank details during their transmission over the Internet. For security reasons, GRAINBOW verifies all orders paid by credit card. We accept American Express, Maestro and all Visa and MasterCard cards registered in the Verified by Visa secure payment system. In addition, for any order whose amount is greater than 300 euros, payment may be processed via the 3-D Secure system, for which an SMS will be sent to the Customer with a code that must be entered in the payment process with the objective to verify your identity.
8.4. In the event that the purchase was made by a final consumer or a company, the corresponding invoice will be issued and delivered to the customer by email. Both will contain the breakdown for Value Added Tax, if applicable, and shipping charges.
9. DELIVERY OF PRODUCTS
9.1. We will send the customer his products to the delivery address that appears on his personal data form.
9.2. On the site, in particular in the basket, the amount of the shipping costs is indicated before the purchase.
9.3. If the item indicates “in stock” when ordering, the time between the order and the delivery date will be a maximum of 10 working days from the validation of the payment received. If the item was not in stock at the time of the order, we will contact the Customer to inform him appropriately.
9.4. We will deliver the product once it has been verified that the actual payment has been executed correctly.
9.5. We consider hours and days to be working hours and days, thus excluding Saturdays, Sundays and public holidays. If for a reason attributable to GRAINBOW this deadline is exceeded, we will inform the Customer of the incident and propose alternative solutions.
9.6. The Customer accepts that he or another designated person is at the address indicated to receive the package. In case of non-attendance the first time, the carrier will insist several times. If the order cannot yet be delivered, it will be returned to us. We will then contact you to resend the order, with additional costs (actual shipping costs) that we will justify to you on request.
9.7. In the event of delivery to a relay point, the customer has a number of days, communicated by the carrier used, to withdraw his order. If this order is not withdrawn by the customer within the time allowed, it will be returned to us. We will then contact you to resend the order with an increase of 5 euros including tax, at a relay point, and 10 euros at home. This amount may increase depending on the size and weight of the package.
10. PRODUCT WARRANTY
10.1. All products offered by GRAINBOW are guaranteed. We promise to replace with a new one or make the corresponding refund payment if any of your products suffered from a manufacturing defect within 14 days of delivery. In this case, all costs of returning the product and shipping the new product or the same repaired product are borne by GRAINBOW.
10.2. The consumer must inform us of the lack of conformity of the product within 14 days of becoming aware by email that he wishes to return a product. This way we will organize the return in the most appropriate way. In the event that the problem of said product is not under warranty, it will be the consumer who will pay any additional costs incurred by said return.
11. AFTER SALES SERVICE
If you want to contact our customer service:
- You can email us at grainbowcoffee(@)gmail.com
12. OBLIGATIONS OF GRAINBOW AND THE CUSTOMER
12.1. GRAINBOW undertakes to provide the Customer with all the necessary information concerning the products it offers as well as the orders. GRAINBOW is not responsible for the non-execution of these conditions in the event of force majeure or an unforeseeable event, either by the Customer or by a person outside the contract.
12.2. The Customer undertakes to complete the order forms and their fields according to the instructions indicated. GRAINBOW will protect the data in accordance with the law. The Customer also agrees to pay the price of the product, with the corresponding taxes and shipping costs.
12.3. We remind you that it is advisable to keep a copy of the data contained in the products purchased. GRAINBOW is not responsible for any loss of data, files or, in general, any damage resulting from a failure of the Customer to save the data contained in the products purchased.
12.4. GRAINBOW is not responsible for the consequences that may result from improper use of the products sold in its online store.
All opinions written by Clients are checked by the marketing team. If the opinions received violate the law, ethics or morality (abusive advertising, defamation, insults, out-of-context comments, etc.), GRAINBOW reserves the right to reject or modify said opinions.
14. PRIVACY STATEMENT
14.1. The personal data that the Customer must provide us with is essential for sending orders and preparing invoices. The absence of this data will lead to the automatic cancellation of orders. By registering on the page, the Client agrees to provide us with valid personal data, data that allows the provision of the service by GRAINBOW and the correct identification of the registered Client, as well as the sending of information and advertising of the various products and offers that GRAINBOW may have on its web pages.
With your permission, we may send you emails about our store, new products and other updates.
14.1 How do you obtain my consent?
When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collecting your information and using it to this end only.
If we ask you to provide us with your personal information for another reason, such as for marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to refuse.
14.2How can I withdraw my consent?
If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you may notify us by contacting us at grainbowcoffee(@)gmail.com
14.3 We may disclose your personal information if we are required by law to do so or if you breach our Terms and Conditions of Sale and Use.
14.4 Your data is stored in Hostinger's data storage system and databases and in the general wordpress application, protected by complex passwords. Your data is stored on a secure protected server.
14.5 In general, the third party providers used by us will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.
With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.
It should be remembered that some providers may be located or have facilities located in a jurisdiction different from yours or ours. So if you decide to proceed with a transaction that requires the services of a third-party provider, then your information may be governed by the laws of the jurisdiction in which that provider is located or those of the jurisdiction in which its facilities are located.
You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices exercised by these other sites and recommend that you read their privacy policies carefully.
14.6 To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misused, accessed, disclosed, altered or destroyed inappropriately.
If you provide us with your credit card information, it will be encrypted using the SSL security protocol and stored with AES-256 type encryption. Although no method of transmission over the Internet, or electronic storage is 100 % secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
14.8 If you would like to: access, correct, amend or delete any personal information we have about you, make a complaint, or simply want more information, contact our Privacy Compliance Officer at grainbowcoffee(@ )gmail.com
15. INTELLECTUAL PROPERTY
15.1. All content of the GRAINBOW online store and its blog (illustrations, texts, names, brands, images, videos) is the property of GRAINBOW. Any partial or total reproduction of the content by any process and on any medium whatsoever is subject to the prior and express authorization of GRAINBOW.
16. APPLICABLE LAW AND JURISDICTION
16.1. This contract will be interpreted and governed in accordance with current Spanish and European legislation.
16.2. These general conditions are governed by Spanish law. The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile.
17. REGARDING PROMOTIONS AND COUPONS
17.1. All promotions and coupons have a one month expiration unless the promotion specifies otherwise.
17.2. Promotions that are discount coupons will always be applied only and exclusively to the value of the product.
17.3. Promotions that are discount coupons will always have a minimum amount to consume, which if not specified will be estimated at €50 for all promotions.
17.4. GRAINBOW reserves the right to rescind a promotion to a person who misuses it, or who under different identities acquires many units of the promotion.
17.5 Promotional items cannot be taken back, exchanged or refunded.
18. MODIFICATION OF THE GENERAL CONDITIONS
19. CONSUMER MEDIATION
Any dispute that may arise in the context of the execution of these general conditions must, before any legal action, be submitted to LEGAVOX SARL, consumer mediator appointed by the company "GRAINBOW". To seize the mediator, go to https://www.mediaconf.fr/ .
LEGAVOX SARL is appointed as a consumer mediator, to facilitate the resolution of disputes between "GRAINBOW" and its consumers, for a period of three years from 26/11/2020
In particular, the dispute cannot be examined by the mediator if:
– The buyer is a professional. Only non-professional consumers have the possibility of appealing to the mediator
- the consumer does not justify having tried, beforehand, to resolve his dispute directly with "GRAINBOW" by a written complaint,
- the request is manifestly unfounded or abusive,
-the dispute has been previously examined or is being examined by another mediator or by a court,
- the consumer has submitted his request to the mediator within a period of more than one year from his written complaint to “GRAINBOW”
- the dispute does not fall within its field of competence.
Mediation is free for the consumer (unless he voluntarily uses a lawyer, a third party of his choice or an expert).
The mediator cannot receive any instructions from the parties or be remunerated according to the result.
The mediation of consumer disputes is subject to the obligation of confidentiality provided for by article 21-3 of law n° 95-125 of February 8, 1995 relating to the organization of courts and civil, criminal and administrative procedure. .
The parties remain free to submit their dispute to a judge within the framework of the applicable legal provisions.
20. RIGHT OF WITHDRAWAL
In application of the provisions of articles L. 221-18 and following of the Consumer Code, the Customer has a right of withdrawal which he can exercise within a maximum period of fourteen (14) clear days from the day of receipt. of the Product(s) concerned or of the receipt of the last Product referred to in your order if it was delivered in several installments, without having to justify the reason. When the fourteen (14) day period expires on a Saturday, Sunday or a public holiday or non-working day, it is extended until the first following working day.
To exercise his right of withdrawal, he must send an email with his full contact details, his order number and the date of receipt of his order to the address grainbowcoffee(@)gmail.com or on the contact form
The company will then contact the Customer in order to organize the return of the Products, the costs of which remain at its expense (at the customer's expense)
The refund will take place as soon as possible after receipt of the returned Product(s) and at the latest within 14 days of their receipt(s) and will be made via the payment method used. during the purchase.
However, reimbursement can only be made after receipt and inspection of the returned Product(s) and if the Product(s) is or have been returned in perfect condition, in the original packaging, accompanied by all possible accessories, instructions for use and documentation. In addition, Products unsealed and/or inseparably mixed with other Products will not be reimbursed.
The Customer will be the only one who can exercise this right of withdrawal. In the event of delivery to a person other than the Customer, this right cannot therefore be exercised by the recipient of the Order.
For any questions, you can email us at grainbowcoffee(@)gmail.com
Grainbow.co is an online sales site published by SARL COFFEE 4 ALL and domiciled at 60 rue françois 1er 75008 PARIS
Siret 848 616 131
Telephone: +33 (0)9 80 53 79 61
Our web host is Hostinger.